FAQs (Frequently Asked Questions)
FAQs (Frequently Asked Questions)
The machine requires a properly grounded standard 110V outlet and performs best on a dedicated circuit with no other large appliances running. We will verify the power source during setup.
No. Soft serve mix is purchased separately by the customer.
For the best machine performance, we only use Sara Ann Vanilla Soft Serve Mix. We're happy to help estimate the amount you'll need and can assist in arranging an order through your local grocery store. Payment for the mix is made directly to the grocery store.
The amount depends on the number of guests attending your event. We'll gladly help you estimate the right amount so you have plenty without purchasing more than necessary.
Yes! Sweet Treat Rentals delivers, professionally sets up, and picks up the equipment after your event.
Delivery, setup, and pickup are included within 40 miles of Cedar, Iowa.
Events beyond 40 miles may be subject to an additional delivery fee of $2.00/mile.
No experience is necessary!
We'll demonstrate how to operate the machine before we leave and provide a simple Quick Start Guide with easy-to-follow instructions.
No. Sweet Treat Rentals provides the equipment, delivery, setup, and pickup but does not provide an attendant or operator.
The renter should designate a responsible adult to monitor the machine during the event, assist guests if needed, and refill the machine with additional mix as necessary.
No.
For safety reasons, once the machine has been positioned and set up by Sweet Treat Rentals, it must remain in that location until we return for pickup.
Yes. The commercial Taylor soft serve machine weighs approximately 220 pounds.
For your safety, customers should never attempt to move, lift, or relocate the equipment after it has been set up.
At the end of your event, we ask that you:
• Empty any remaining soft serve mix.
• Run warm water through the machine until the water dispenses mostly clear.
• Wipe the exterior using the provided microfiber cloth dampened with warm water.
Please do not use soap, chemicals, cleaners, or abrasive materials.
Sweet Treat Rentals performs all final cleaning, sanitizing, maintenance, and preparation for the next rental.
The equipment must remain protected from rain and standing water.
If severe weather is expected, please contact us to discuss your options. Refunds are not issued due to weather once delivery has been completed.
Absolutely!
Garages, shops, barns, churches, event venues, and many outdoor locations are excellent setup locations. During hot weather, a shaded location is recommended for the best machine performance.
No.
The rental fee does not include soft serve mix, cones, cups, spoons, napkins, toppings, or other serving supplies.
Call or text us immediately (641) 660-5299
Do not attempt to repair or disassemble the machine. We'll help troubleshoot the issue or provide further instructions.
We recommend reserving your date as early as possible, especially for graduations, weddings, holidays, and summer weekends, as availability is limited.
Setup typically takes 15–20 minutes, including testing the machine and reviewing operating instructions.
Can the machine be used outdoors?
Yes! The machine can be used outdoors when set up on a level surface. For best performance, we recommend placing it in a shaded area and protecting it from rain, standing water, and excessive dust.